frequently asked questions
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All shows require a ticket for admission unless stated otherwise. Tickets may be purchased at the PENN Play Center, the box office, or online via Ticketmaster.
You can avoid the fees by purchasing tickets at the PENN Play Center or the box office.
Free parking is available at the East and West Garages.
All attendees must be 21+ to enter the casino’s Event Center. No minor can enter, even for a concert or with a guardian.
Doors open 1 hour prior to the show unless stated otherwise. All times and line-ups are subject to change without notice.
We have The Inn at Charles Town, which is owned by Hollywood Casino. There are also many other hotels nearby.
Drink service is available right outside The Event Center. Food and drinks can also be purchased at any of the various restaurants or bars within the casino. No food or beverages served in glass may be brought inside The Event Center.
Transfers can be executed via the Ticketmaster Application on your smartphone. We cannot guarantee refunds.
There is a specific, limited number of ADA seats available.
While not at the show doors, you must bring valid Identification to enter the casino doors.
Please visit the main page on our website for the most up to date protocols and mandates.
We cannot guarantee access to third party purchased tickets.
Food vouchers can be claimed at the box office before the show begins.
We donate a group of tickets for each show to Vet Tix. Please visit their website to view available tickets.