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CASINO HOSTS

Our casino hosts are your guides for the best that Hollywood Casino at Charles Town Races has to offer. They take personalized service to the next level and are here to help make your next visit a truly special one.
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Contact us

Elite and Owners Club Members
​Please contact the VIP Services phone line at 304.724.4860 for any of your casino questions, requests or concerns.

All other PENN Play Members
Please contact the Hollywood Casino Call Center at 800.795.7001 for your casino and non-gaming questions.

We look forward to seeing you soon!
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more ways to play

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Over 1,900 Slots

Slots & Video Poker

Experience the incredible excitement of more than 1,900 of the most popular slots, video poker & keno games.

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sports betting

ESPN BET Sportsbook

Enjoy a diverse sports betting experience that covers just about every game around. Come watch your favorite teams compete on our large-screen TVs, while you relax with your favorite beverage and get in on some outstanding sports betting action.

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Sign Up & Win More

Casino PROMOTIONS

Join our free PENN Play loyalty program and you can participate in monthly giveaways, promotions and sweepstakes. You'll also receive discounts and comps that you can take with you and use at any PENN Play location, from Massachusetts to Las Vegas and everywhere in between.

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